FAQ

What is the early bird deadline?
Early bird rates are available through April 5.

What is the advance rate deadline?
Advance rates are available through May 10.

I’m a new AIA member. Am I eligible for a discounted ticket?
Yes. New AIA members who join between June 26, 2022, and June 10, 2023, can register for $99. Tours and some events carry an additional charge. View details >

How to use it: Log in to conference registration as an AIA member. Select the “New Member” package. Your shopping cart will display $99 for your package price.

Are other discounts available?
Yes. In addition to early bird pricing, new AIA members, Associate AIA members, Emeritus members, students, and AIAS members are eligible for an additional discount. See if you’re eligible >

The Platinum Pass comes with a free registration for an Associate member or Guest, among other perks like a free tour ticket, two tickets to the Opening Night Celebration, and more.

I’m a member but I didn’t receive the member rate when I registered.
Please contact customer service so we can investigate what happened.

How do I make changes to my registration?
Log in to your registration record to add or modify programs (seminars, tours, and events), upgrade your pass, or register a guest or colleague. If your change requires a payment adjustment, email customer service or call (864) 342 6385.

How do I register a guest?
Once you select your registration package, you’ll have the option to add guests. A guest is a family member, friend, or child of a registered attendee. Business associates and staff colleagues must register for a Gold Pass or One-day Pass separately. A Guest Pass includes access to Architecture Expo only; Keynotes, tours, and events are an additional fee. A Guest Pass does not include access to attend seminars. If your guest wants to attend seminars, they must register for a Gold Pass or One-day Pass.

If you register for a Platinum Pass, you can add your guest during registration or share your unique promo code with an Associate member so they can register themselves. You’ll receive your promo code with your registration confirmation.

Can my guest attend seminars and Expo Credit sessions?
No. A Guest Pass includes access to Architecture Expo only. A Guest Pass does not include access to attend seminars. Keynotes, tours, and events are an additional fee. A guest is a family member, friend, or child of a registered attendee. Business associates and staff colleagues must register for a Gold Pass or One-day Pass separately.

Do I need to register my spouse if I’m receiving an award?
If your spouse is only attending the awards celebration, you can purchase their event ticket during registration. If they’d like to attend keynotes or check out the expo floor, please register them as a guest.

How do I register my child?
Children under age 18 must be registered as a guest, have a badge, and be accompanied by an adult at all times. Registration is complimentary and must be done on-site. There are additional guidelines regarding children; please review our policy on children at A’23.

How long do I have to complete my registration?
Once you begin the registration process, you have 24 hours to complete it. After 24 hours your registration record will still be available; however, the programs you selected will no longer be in your cart. This function is not available with the Expo Pass and the Event Pass.

When do I register for sessions?
We recommend registering for the sessions you’d like to attend when you register for conference.

Does registering for a session reserve a seat for me?
Yes, but only until 10 minutes before the session start time. Registering for a session gives you access to the room to choose your seat before general seating opens. Ten minutes before the session start time, the room will open to general seating (including anyone who did not register early). If you arrive after this time, you can still attend the session but only as space permits.

When will I receive my badge?
You will receive a badge confirmation email closer to the event. Bring this email confirmation to the registration area at Moscone Convention Center (Tuesday through Saturday) or the Hilton San Francisco Union Square (Tuesday through Thursday), where you’ll print your badge. Registration hours for each location will be listed in the A’23 app.

What is the cancellation policy?
Cancellation and refund requests must be made in writing and received on or before May 10, 2023. Refunds will be issued for registration fees, less a $75 service fee, and full refunds will be issued for tour and event cancellations if the request is received by the deadline date. No refunds will be made for cancellation requests received after May 10 or for no-shows. Expo Passes and donations are not refundable. Substitutions are welcome and may be made without penalty.

Please contact customer service. Cancellations and substitutions will not be accepted by phone. Credit card refunds will be processed within two to three business days and issued to the credit card number on file. Check refunds are processed within six to eight weeks after the conference.

Does AIA allow solicitation/suitcasing at the event?
AIA has a no-solicitation policy. Unauthorized solicitation in the exhibit hall or other supplemental conference areas is strictly prohibited. This includes the distribution of samples, souvenirs, publications, etc. or other sales promotion activities which may be conducted by paid exhibitors and sponsors only from within their booth. Anyone found violating this policy agree will be charged an AIA equivalent fee and will be asked to leave immediately. No refunds. Egregious and/or multiple violations of this policy may result in disqualification from future events at the discretion of AIA Management.

Do I need to register for keynotes or sessions?
Yes. We recommend that you register for every session you’d like to attend to reserve your seat. We recommend registering early since many sessions reach capacity quickly.

I registered for the sessions I want to attend. How do I claim my seat on-site?
Show up to the classroom 15 minutes before the session starts. Scan your name badge to enter and claim your seat. 10 minutes before a session begins, we’ll release unclaimed seats on a first-come, first-seated basis. Unfortunately, we cannot hold reserved seats for late arrivals.

Is there a waitlist for sold-out sessions?
No. We recommend checking the online schedule to see if seats have become available. At the event, you can wait at the session entrance or tour departure desk to see if an unclaimed seat becomes available.

Is there a virtual education option for A’23?
Yes, Gold and Platinum Pass holders will have complimentary access, after A’23, to AIAU to view recordings of a limited number of sessions that took place during the conference. Silver Pass holders can add on the virtual sessions for an additional fee.

What are the benefits of booking hotel rooms through AIA’s official housing vendor, onPeak?
Get the best available rates (plus perks!) when you book your hotel through AIA’s official housing vendor, onPeak. There’s also no booking, change, or cancellation fees; and the option to pay later. Browse hotels >

Note: Reservations not made through AIA’s official housing vendor, onPeak, are at your own risk. Please read this important travel advisory:

onPeak is the only official housing agent for the AIA Conference on Architecture 2023 in San Francisco. No other housing company or travel agency is authorized to place hotel reservations for this event. Please book within our hotel block to avoid scams and receive the best room rates.

Several housing agencies, including fraudulent companies, have dishonestly presented themselves as official booking agencies for AIA or A’23 and have been contacting exhibitors and attendees to make hotel reservations using their services. Reservations made through any other agency cannot be guaranteed and may result in additional charges, incorrect hotel placement, inflated room rates, canceled rooms, or worse for other conference participants. Please use our online hotel reservation system to avoid any confusion or additional charges. If you have questions or are contacted by any agency other than onPeak, please notify us at (855) 992 3353 or via email.

Will shuttle bus service be provided?
Yes, shuttle bus service will be provided from a limited number of official AIA conference hotels. A map of the hotel shuttle routes will be available in March.

Is there parking at the Moscone Center?
No, the Moscone Center does not offer on-site parking. There are several nearby publicly-owned parking garages with 7,000+ parking spaces.

Is there a health and safety policy?
Due to the uncertainty related to the novel coronavirus SARS-COV-2 (together with any variation thereof, “COVID-19”) pandemic, Attendee acknowledges that their registration, tickets, and admission to any of the A’23 Activities (“Activities”) are subject to all government (including, but not limited to, the Centers for Disease Control and Prevention, State of California, California Department of Health, the City of San Francisco), the venue and The American Institute of Architects (AIA) safety and health policies, which includes the information set forth below. Attendee acknowledges that due to the evolving nature of the pandemic, the AIA may continue to develop and update these policies in the intervening time between Attendee’s registration or receipt of a ticket and the date of the Conference (“Event”). By registering for and/or attending or participating in any of the Activities, Attendee acknowledges and agrees, on behalf of themselves and anyone accompanying them (including any minor(s)) (1) that Attendee will comply with such policies and regularly check for any updates to such policies available via the a23con.wpengine.com website; (2) that Attendee’s and their attendance at the Event is conditioned on such compliance; and (3) that if Attendee’s or their admission to any of the Activities is denied or revoked because they have failed or refused to comply with any such safety and health policies of the venue or the AIA, they will not be eligible for any remedy, credit or refund.

What is expected of attendees?
Your safety is AIA’s top priority. In light of the ongoing spread of COVID-19, AIA may require that attendees comply with procedures which are evolving over time and that may be implemented by AIA, its host hotel, and any event venues in order to protect the health and safety of all Event attendees.

AIA reminds you of the risks incident to participate in A’23. Even with every reasonable precaution to keep you safe as outlined for you by the Centers for Disease Control and Prevention (CDC), AIA cannot fully eliminate all risks of harm to attendees or guarantee their safety, especially from risks posed by COVID-19 or its variant strains. You assume all risks inherent with attending a public event.

What can attendees expect of AIA?
AIA will follow the guidance and requirements of the CDC, State of California, California Department of Health, the City of San Francisco, Moscone Convention Center, various event venues where A’23 events are hosted, and other local regulations regarding COVID safety practices.

Will I be required to wear a face mask when attending A’23?
No, face masks are optional for attendees.

Are vaccinations required to attend A’23?
No.

Does AIA sell its attendee and/or exhibitor list(s)?
No. Please know that AIA does not sell its exhibitor or attendee lists and never provides bulk email contact information from its member database to corporate partners or any other organizations.

AIA has been facing an ongoing issue of scammers purporting to sell attendee lists, and any inquiry you may receive offering to sell such information is fraudulent. In the event you receive such an email you can report it as fraud to the Federal Trade Commission at reportfraud.ftc.gov.

For additional information on how we collect and utilize data please refer to the AIA’s privacy policy.

Is there free Wi-Fi in the convention center?
Yes. Free basic Wi-Fi is available throughout Moscone Center.

Is there someplace to nurse my baby?
Yes. Mamava Suites for nursing mothers are located in Moscone Center South, lower mezzanine level near Room 50. These suites provide a secure, private room with electricity for breastfeeding mothers.

The pods are not equipped with refrigerators, and Moscone Center does not provide refrigeration for breast milk.

Are there places to eat in the convention center?
There will be various concessions with food and drink available for purchase throughout Moscone Center.

I’m presenting a session at A’23. Where can I find resources for speakers?
All A’23 speakers have access to Harvester, our online speaker portal. Log in to Harvester to access speaker guidelines, sign the speaker agreement, update bios and photos, view speaker tips and resources, and upload PPTs and handouts.

If you have any questions about using Harvester or your session, please contact us.

Are there volunteer opportunities?
Yes. Please email us for more information.